Legal

Refund Policy

Last updated: 24 May 2026. Plain-English summary, not legal advice.

Fast answer

Start with the purchase route

Amazon orders stay with Amazon. Direct digital orders are handled here when the file is faulty, inaccessible, or materially different from the description.

Amazon print or Kindle: Request through your Amazon account.
Direct digital download: Email within 14 days with the order email and issue.
Checkout not live yet: No direct purchase exists until the approval-gated checkout launches.

Choose the right route

Where your request should start

Refunds move fastest when the first message names the channel. Use Amazon for Amazon orders, use support for file faults, and use the buy page if you are checking whether direct checkout is live yet.

Amazon order Open Your Orders, choose the book, and follow Amazon's return or Kindle refund flow. Direct file issue Email the order address, product name, and what failed so support can fix or refund it. Before checkout Check live formats and approval-gated direct routes before sending a support request.

Expectation check

What usually happens next

Most refund confusion comes from starting in the wrong place. This page separates provider-owned purchases from direct file problems, then keeps the support request small and safe.

Provider-ownedAmazon print and Kindle refunds are handled inside Amazon, because this site cannot see or change those orders.
Fix firstFor direct download faults, support will try to restore access or replace the file before issuing a refund.
No card detailsUse the order email and product name only. Never send card numbers, passwords, or private payment credentials.

Reader routes

Use these paths if you arrived here before choosing how to start. The free reader path avoids checkout, the buy page shows live formats, and support/accessibility routes keep policy questions from becoming dead ends.

Ask supportUse a safe route for refund, access, format, or download questions. Start freeGet Chapter 1 and the Seven-Layer Audit without checkout. Compare formatsSee live retailer options and approval-gated direct routes. Use the workbookMove from policy details back into the practice path.

Amazon purchases (print & Kindle)

Books bought on Amazon are covered by Amazon's own returns & refunds policy — request refunds through your Amazon account, not here.

Direct digital purchases

For files bought directly from this site: if a file is faulty or won't download, email us within 14 days and we'll fix it or refund you. Because digital goods are delivered instantly, by completing checkout you agree the download begins immediately and acknowledge the statutory withdrawal right ends once delivery has started. Genuine "didn't get what was described" requests within 14 days are honoured.

How to request

Before you email

Send only what support can safely use

Keep the request short: route, order email, product, fault, and what you already tried. Payment credentials are never needed for a refund or file-access check.

RouteAmazon, direct download, or pre-checkout question.
EvidenceOrder email, product name, broken link, or screenshot description.
ExcludeCard numbers, passwords, account tokens, or private payment details.

Email supportOpens a safe template with the details needed to fix access or route the refund.

Tell us the route.Amazon, direct digital download, or support before checkout.
Include the order email.This lets us match the request without asking for payment details.
Describe the fault.Broken link, unreadable file, missing delivery, or mismatch with the product description.